To pay by an alternative method, or with any queries, please contact us directly on +44 (0)1633 835 123.
Terms and Conditions for Training
These General Terms and Conditions apply to all training services provided by Phixos Ltd. Trading as RUAS. Customers' own General
Terms and Conditions are not applicable. Deviations from these General Terms and Conditions must be agreed upon in writing to be effective.
2. Offer: Conclusion of Contract
In the case of client-specific courses, RUAS will issue a written offer upon preliminary negotiations with the customer. The offer will
contain a service description and an acceptance form as contract documentation, which is legally binding when completed and signed. The
written offer will specify any variances from these General Terms and Conditions.
In the case of individuals attending open courses, the acceptance of contract is effected by returning to RUAS a signed registration form
which contains all relevant elements together with a minimum of 10% deposit. The balance will be payable no later than 4 weeks before the
commencement of the course, unless otherwise agreed with RUAS in writing. If the course is due for delivery within 4 weeks of the order,
then the total fee payable is due with order. Failure to pay will invalidate the order and no training will be delivered.
After the deposit has been paid or terms agreed, the customer will receive a letter of confirmation setting out details of the course and
information about the relevant training facility.
3. Termination of the Contract by Customer
The customer may terminate the contract by written notice to RUAS. In case of such termination, RUAS may, at its discretion, charge
cancellation fees. The amount of these fees depends on the time of receipt of the cancellation notice as follows:
Full days between receipt of cancellation notice and course start
Cancellation fee as the percentage of contract price
31 or more
Any costs incurred by RUAS in preparation of the agreed service will be charged to the customer but will be limited to a maximum of the
contract price less any applicable cancellation fee.
If after making a booking the Customer wishes to change either the course or Assessment date(s) or location, the Customer should call
01633 835123 to see if the change can be accommodated. The Customer may be charged an administration fee of £25 per person for any
changes made. This does not apply to changes to Flight Assessments dates based on the expected or actual weather conditions, which
may prevent the success of the Assessment, where no charge will be applied.
The agreed total price shall be due and payable without deduction as per Clause 2. Once the booking and deposit payment have been received
an appropriate invoice will be issued. Payments shall be made in Sterling and at the customer’s cost and risk. Any payment not effected
when due will carry interest at one per cent (1%) per month. RUAS will not bear any of the participant’s travel expenses.
RUAS operates a refund policy which is pursuant to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013.
You can request a full refund up to 14 business days (which exclude Saturdays, Sundays and UK public holidays) – known as the 'cooling off
period' – after confirmation that your purchase has been completed for the RPQ-s online course and/or RPQ-s Ground School, which includes
the RPQ-s online course, provided that the course has not been started, completed, or any attempt made to complete any tests. Any request
for withdrawal or cancellation after 14 business days following purchase, or once the course has been started, completed, or any attempt
made to complete any tests, if approved, will receive a partial refund which allows for a reasonable administrative fee of £25.00 including
VAT to be charged. Courses that RUAS cannot continue or reschedule will be refunded in full. RUAS will process the refund due to you as
soon as possible and, in any case, within 30 business days of the day on which you requested it.
5. Liability/Safety Rules and Insurances
RUAS shall not be liable for any kind of damage arising directly or indirectly out of or in connection with the performance or non-performance
of the training, unless such damages have been caused by the gross negligence or intent of the officers, employees or agents of RUAS or its
Directors. The customer shall abide by the relevant safety and accident prevention rules applicable for training with RUAS.
6. Copyright on Licensed Material
Copyright on material provided by RUAS including but not limited to, courseware, training documentation, procedural know-how, working documents,
software and manuals – the licensed material – remain with RUAS. Customer and training participants may not copy licensed material, make it
available to third parties or use it out of the scope of the agreed services without RUAS prior written consent.
It is further understood and agreed that monetary damages would not be a sufficient remedy for any breach of copyright and that RUAS shall be
entitled, in addition to all other remedies available in law or equity, to equitable relief, including injunction, as a remedy for any such breach.
7. Other Duties
RUAS will treat any information about training participants and/or any internal business information of the customer as confidential.
8. Applicable Law, Place of Jurisdiction
This agreement shall be construed in accordance with and governed by the laws of England and Wales.